Shipping & Delivery
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Standard shipping: 2 to 8 business days.
Express Shipping: 1 to 4 business days.
For more info, please visit our Shipping Policy.
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Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
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Yes, we offer free standard shipping on all orders.
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At the moment, we only ship within Australia, but we’re working on offering international shipping soon. Stay tuned!
Returns & Refunds
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Yes, we offer full and partial refunds.
Please send all refund and return enquiries to hello@eaven.com.au -
A refund request can be submitted within a month after the purchase is made.
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In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund. -
When an order includes free shipping, only the cost of the return shipping is handled by the customer.